Community relations talks with Luc Zandvliet:
Why are we still getting it wrong?


08.00 - 09.30

A breakfast meeting about lessons learnt: Business and NGO engagement

Enact is excited to offer a unique opportunity to meet Luc Zandvlieta world-renowned community relations practitioner at this open breakfast event.

Drawing from his extensive experiences in Africa, South America, Asia and Europe, Luc will share lessons learnt on how companies and NGOs can improve on their stakeholder engagement. Luc Zandvliet will share concrete examples of how engagements have stalled and led to community protests and violent conflicts, but also how trust and genuine dialogue can generate benefits to all involved. He will provide hands-on advice to NGOs and companies respectively.

About Luc Zandvliet:

Luc Zandvliet has conducted over 100 site visits to 25 countries and with 30+ companies working on conflict resolution, grievance management and prevention, resettlement negotiations, and training / advising to senior company staff. He was also closely involved in the development of the UN Guiding Principles on Business and Human rights alongside Prof Ruggies team; and has co-facilitated a pilot project for the International Council on Mining and Metals (ICMM) to test the ICMM guide on grievance handling. He has worked for the International Red Cross in Ethiopia and with Doctors Without Borders in Burundi, the Democratic Republic of Congo, Uganda, Sudan, Eritrea and Sierra Leone.

Getting it Right:

Luc Zandvliet was one of the masterminds behind The Corporate Engagement Project. It departed from the assumption that no business person wakes up in the morning to create havoc and upset people’s lives. Rather, most managers simply feel overwhelmed by the community relations challenges they face when working in frontier markets. By taking a systematic look at over 20 sites in 15 countries for nearly a decade and interviews with over 2000 local stakeholders, the project aimed to determine patterns for “getting it right” and “getting it wrong” (in terms of social impact/human rights). The project resulted in the book Getting It Right”, published in 2009. The project found remarkable consistency in the approaches that lead to positive company-community relations across geographical contexts and sectors of industry. Manifestations of content or discontent can vary widely from context to context, yet the underlying causes for such behaviour are similar.

Enact Sustainable Strategies invites representatives from the private, public and non-profit sector to an interactive session that offers inspiration and new perspectives to bring back to your organization.

The discussion will be facilitated by Ruben Brunsveld, Head of Culture and Leadership at Enact. Join us for an interesting morning!

Please note that this seminar will be hosted under Chatham House Rule. This means that all participants are free to use the information received and exchanged during the meeting, but neither the identity, nor the affiliation (employer) of any speaker(s) or any other participant, may be revealed. Participants will not be quoted in any communication channels including social media.

The open breakfast seminar will be followed by a closed session of the Swedish Network for Business and Human Rights.  The aim of the network is to provide companies with a safe platform for creative dialogue, building knowledge and exchange of experiences in the field of human rights and business. To learn more about the network, please contact:

Last day to register is 20 February. 

Doors open for registration and refreshments at 07.45. 


World Trade Center Stockholm
Klarabergsviadukten 70, Stockholm
Room Paris